Efficient screening for hotels, restaurants, bars, and event venues. RSA/RCG certification verification, police checks, identity verification, and right-to-work checks for hospitality staff.
Overview
The Australian hospitality industry is one of the largest employers in the country, with high staff turnover and a significant proportion of international workers on various visa types. Pre-employment screening in hospitality focuses on verifying RSA (Responsible Service of Alcohol) and RCG (Responsible Conduct of Gambling) certifications, confirming right-to-work status, and conducting police checks.
State liquor licensing authorities require all staff involved in the sale or service of alcohol to hold a current RSA certificate. Similarly, venues with gaming facilities must ensure relevant staff hold RCG certification. These certifications are state-specific and have varying validity periods and renewal requirements.
Refchecks helps hospitality businesses — from boutique hotels and fine dining restaurants to large pub groups and event venues — streamline their onboarding with automated RSA/RCG verification, right-to-work checks (particularly important for working holiday visa holders), police checks, and identity verification.
Compliance
All staff involved in the sale, supply, or service of alcohol must hold a current Responsible Service of Alcohol certificate issued by a state-approved training provider. Requirements vary by state — NSW RSA is valid indefinitely with refresher training, while other states require periodic renewal.
State and Territory Liquor Licensing Authorities
Staff working in venues with gaming facilities must hold a Responsible Conduct of Gambling certificate. This is mandatory in states where gaming is permitted in hospitality venues, including NSW, Victoria, and Queensland.
State Gaming and Liquor Authorities
The hospitality industry has a high proportion of workers on temporary visas (working holiday, student, skilled worker). Employers must verify work rights through VEVO and ensure visa conditions (such as work hour limits) are met to avoid penalties under the Migration Act.
Department of Home Affairs
Required for hospitality workers in venues that specifically cater to children or families, including some hotels, resorts, and entertainment venues. Requirements vary by state and depend on the nature of the venue's operations.
State and Territory WWCC Issuing Bodies
Required Checks
FAQ
Related Industries
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