Question 1

What is Refchecks?

Accepted Answer

Refchecks is an Australian platform that runs reference and background checks for recruiters and HR teams in one place. Candidates get a single portal link, referees complete a short online survey instead of a phone call, and every reference comes back scored and summarised with built-in fraud detection.

Question 2

How does a reference check work?

Accepted Answer

You send a request, the candidate nominates their referees (or you add them), and each referee completes a structured survey at their own pace. Once responses are in, Refchecks generates an AI-assisted report with a recommendation score, a risk assessment, and the referees’ own words — usually within minutes of the last referee finishing.

Question 3

How does the fraud detection work?

Accepted Answer

Every submission is checked for authenticity signals — both metadata (shared IP or device, disposable email addresses, implausible completion speed) and content (answers that closely match another referee, or a referee whose identity matches the candidate’s). Signals are shown in the report so you can see when a reference may not be genuine.

Question 4

How long does a reference check take?

Accepted Answer

It depends on how quickly referees respond. Because referees complete an online survey on their own schedule (with automated email and SMS reminders), most checks finish far faster than phone-tag reference calls — often within a day or two.

Question 5

What checks can Refchecks run?

Accepted Answer

Reference checks plus a range of Australian verification checks: identity (100-point), right to work (VEVO), medical and drug and alcohol screening, working with children checks, NDIS worker screening, mining and construction credentials, sanctions and PEP screening, and driving history. You choose which checks to include per candidate.

Question 6

Is there a free trial?

Accepted Answer

Yes. All plans come with a 14-day free trial and no credit card is required to start. You get full access to the features in your chosen plan during the trial.

Question 7

How much does it cost?

Accepted Answer

There is a free plan for low-volume use, then Team ($49/month) and Growth ($99/month) for higher reference volumes, and a custom Enterprise plan. Your monthly plan covers your reference checks; additional verification checks are priced in-platform when you order them.

Question 8

Are there per-check fees?

Accepted Answer

Your monthly plan includes your reference checks. Additional verification checks (right to work, medicals, and so on) are priced in-platform when you order them — the price you see is the price you pay, with government and registry fees included. No setup costs or hidden charges.

Question 9

Can I change or cancel my plan?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel at any time from your billing settings. Downgrades and cancellations take effect at the end of your current billing period, and you keep access until then.

Question 10

What payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, Amex) via Stripe. Enterprise customers can pay by invoice.

Question 11

Do unused checks roll over?

Accepted Answer

No. Your monthly check quota resets each billing cycle. If you consistently need more, consider moving to a higher plan.

Question 12

Is my data secure and Australian-hosted?

Accepted Answer

Yes. Refchecks is built for Australia, stores data in Australian data centres, and is handled in line with the Privacy Act 1988. Access is protected with mandatory multi-factor authentication, and candidate and referee information is only used to complete the checks you request.

Question 13

Do candidates and referees need an account?

Accepted Answer

No. Candidates and referees access everything through a secure single-use link — no account or app to install. Only your team signs in to the dashboard.

Question 14

How do I get started?

Accepted Answer

Sign up free from the homepage — no invite needed. Once your account is set up you can send your first reference request in a few minutes.

Frequently asked questions

Questions & answers

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